ceo13's Privacy Policy

ceo13 is a safe and reliable online gaming platform operating for players in Bangladesh. We place the highest importance on our users' privacy and are fully committed to keeping their personal information secure.

This privacy policy explains what information we collect when you use the ceo13 platform, the purposes for which we use it, who we share it with, and how you can maintain control over your information. This policy applies to the ceo13.lat website, any associated mobile applications (where applicable), and all of our services.

Our platform is intended for users aged 21 and above only. We do not knowingly collect information from minors. If it comes to our attention that a minor has used our platform, that account will be closed immediately and the associated information will be deleted.

The ceo13 platform collects various types of information to provide and improve its services. This information comes from two main sources — what you provide directly, and what is collected automatically through your use of the platform.

Cookies & Tracking Technologies

The ceo13 website uses cookies and similar technologies. Cookies are small text files stored on your device. They are used primarily for three purposes: (a) to ensure the platform functions correctly (essential cookies), (b) to remember your preferences and settings (functional cookies), and (c) to analyse platform performance (analytical cookies). You can manage cookies at any time through your browser settings.

We use the information we collect about you only for specific, lawful, and transparent purposes. All purposes for which we use your data are listed in detail below:

ceo13 does not sell your personal information. However, in certain circumstances we may share your information with selected third parties. The reason for sharing in each case is clearly stated below:

Service Provider Partners

To operate our platform, we rely on certain trusted technology and service providers — such as game software providers (Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, etc.), payment processing services, and cybersecurity specialists. These partners receive only the limited information necessary to deliver their specific services and are required to comply with our privacy standards.

Payment Processing

To complete transactions via bKash, Nagad, Rocket, Upay, and bank transfer, the necessary financial information is shared with the relevant financial institution. This sharing is essential to complete the transaction.

Legal Obligations

We may be required to disclose information in compliance with applicable law due to court orders, requests from lawful investigative authorities, or other legal obligations. If such disclosure occurs, we will endeavour to notify you where permitted by law.

Business Transfers

If full or partial ownership of the ceo13 platform is transferred, the collected information may form part of that transfer. In such a case, the new owner will also be bound by the terms of this privacy policy.

ceo13 has implemented industry-standard technical and administrative measures to ensure the security of your personal information. Our security framework consists of the following elements:

• SSL/TLS Encryption: All communication between you and our servers on our website is secured through SSL encryption technology, protecting your information from unauthorised access.
• Data Encryption: Stored data, particularly financial and identity-related information, is kept in encrypted format.
• Access Controls: Only authorised personnel may access your information, and only when required for specific job functions. All access is logged and reviewed regularly.
• Firewalls & Intrusion Detection: Our server infrastructure is protected by advanced firewalls and automated threat detection systems.
• Regular Security Audits: We regularly conduct security testing and vulnerability assessments of our systems.
• Two-Factor Authentication: We offer two-factor authentication to strengthen account security.
• Staff Training: All our staff receive regular training on data protection and maintaining privacy.

ceo13 retains your information only for as long as necessary for the purposes described in this policy or as required by legal obligations. In general:

ceo13 believes you should have full control over your own information. To that end, we provide you with the following rights:

Right to Access

You may request at any time to know what information we hold about you. We will provide you with a copy of that information within a reasonable timeframe.

Right to Correction

If information stored on your account is incorrect or incomplete, you may correct or update it. Most information can be updated directly from your account settings. Otherwise, contact us.

Right to Deletion

In certain circumstances you may request that your personal information be deleted. However, please note that some information may need to be retained for a specified period due to legal obligations, active disputes, or fraud prevention requirements.

Right to Object to Processing

You may object to the processing of your information for certain purposes, particularly in relation to marketing communications. Upon receiving such a request, we will take action as quickly as possible.

Right to Data Portability

You may request a copy of your information in a structured, commonly used format.

As ceo13 is an international platform, your information may be stored or processed on servers outside Bangladesh. In such cases, we ensure that:

• Data transfers take place only with trusted partners or service providers.
• Industry-standard encryption and security technologies are used for all international data transfers.
• Third-party partners are required to comply with our privacy standards and contractual terms.
• We maintain appropriate contractual arrangements to ensure the protection of your information.

ceo13 reserves the right to update this privacy policy from time to time. Changes may occur due to legal developments, updates to our services, or user feedback.

Notice of Changes

If we make any significant changes to this policy, we will inform you through one or more of the following means:

• A notification will be sent to your registered email address.
• A prominent notice will be displayed on the website.
• You will be informed about the new policy at your next login.

If you continue to use the ceo13 platform after the updated policy is published, you are considered to have accepted the terms of the new policy. The date of the most recent update will always be shown at the top of this page.

If you have any questions, concerns, or requests regarding this privacy policy, please contact us. Our dedicated support team is available in both Bengali and English, seven days a week, 24 hours a day.

For any privacy-related complaints or data deletion requests, write "Privacy Request" in the subject line of your email and send it from your registered email address. We will process your request as quickly as possible after verifying your identity.